For paid Services, these Terms are between you and the person or entity identified as the merchant or seller on your WatchMesh order confirmation, invoice, or receipt (the Operator). “WatchMesh,” “we,” “us,” and “our” refer to the Operator and the WatchMesh Service. WatchMesh is the trade name used for the Service. If you use the website before purchasing a paid Service, Operator means the operator of the WatchMesh website.
By creating an account, purchasing a subscription, submitting an asset for protection, or otherwise using the Service, you agree to these Terms. If you use the Service for a company or other organization, you represent that you have authority to bind it.
1. Eligibility and acceptance
You must be at least 18 years old to use the Service. WatchMesh is intended for business and professional use. You may not use the Service if you lack legal capacity to enter into these Terms or applicable law prohibits your use.
2. The WatchMesh service
WatchMesh provides piracy and impersonation monitoring, validation, enforcement coordination, follow-up, recurrence monitoring, and outcome reporting for eligible protected assets. Depending on your plan, asset, infringement, provider, jurisdiction, and available evidence, enforcement may include search-result delisting requests, source or platform takedown requests, file-host complaints, hosting or CDN escalation, registrar or DNS escalation, and reports to payment, advertising, or other service providers where evidence and provider policy support that action.
WatchMesh is a managed service. Customers identify assets for protection; WatchMesh determines appropriate monitoring and enforcement workflows within the purchased scope. Asset limits, pricing, included coverage, and other commercial terms displayed at checkout or on the applicable solution page form part of your subscription terms.
3. Accounts and protected assets
You are responsible for keeping account credentials secure and for activity performed through your account. For each protected asset, provide accurate information sufficient to identify the legitimate product, such as its name and official website. We may request additional rights-verification information when a recipient or applicable law requires it before an enforcement request can be made. Promptly tell us if your authority over an asset changes or ends.
4. Rights and enforcement authority
By submitting or enrolling an asset, you represent and warrant that you own the relevant rights or are authorized by the rights holder to protect and enforce them; that information you provide is accurate and not misleading; and that you have authority to authorize WatchMesh to act for the rights holder. You must not request enforcement to suppress lawful competition, criticism, commentary, parody, authorized distribution, or another lawful use.
You appoint WatchMesh as your non-exclusive authorized agent for the limited purpose of investigating suspected piracy and submitting, managing, following up on, and escalating copyright, platform, search, hosting, infrastructure, and related enforcement requests within your subscription scope. This includes permission to make statements ordinarily required of an authorized copyright agent or representative, including that WatchMesh is authorized to act for the rights holder, when that statement is accurate based on your authorization.
You must promptly notify WatchMesh if ownership, licensing, distribution rights, or enforcement authority changes. You may not instruct WatchMesh to make a statement you know is false, omit material information to mislead a provider, fabricate evidence, or continue enforcement after learning that you lack the relevant rights.
Customers must have authority to provide the business information, people/contact records, domains, listings and other material submitted for paid impersonation monitoring. Provide accurate information and promptly update records when they become inactive, expire or change.
5. Validation and enforcement discretion
WatchMesh seeks to distinguish likely piracy from official, authorized, and non-actionable material before enforcement. We may decline, pause, or close a case if ownership or authority is unclear; the target appears official, authorized, or a legitimate reseller or licensee; the use raises a material fair-use, criticism, commentary, parody, quotation, or similar concern; evidence is insufficient for a good-faith complaint; a counter-notice or material rights dispute is received; a provider requires evidence that is unavailable; the request would violate law or provider policy; or continuing creates material abuse, safety, or legal risk.
We do not adjudicate complex copyright disputes. WatchMesh is not a law firm and does not provide legal advice, legal representation, or litigation services. Use of the Service does not create an attorney-client relationship. You are responsible for obtaining qualified legal counsel where a matter requires legal analysis or court proceedings.
6. Third-party decisions and outcomes
Search engines, websites, platforms, hosting providers, CDNs, registrars, DNS providers, payment providers, advertising networks, and other third parties control their systems and decide how to respond. WatchMesh may pursue platform, provider, infrastructure, search or other available routes but cannot guarantee actions controlled by independent third parties. WatchMesh does not guarantee that a third party will remove, disable, delist, suspend, or otherwise act on content or an account. Filing a notice is not a successful removal.
We may report outcomes such as Search Delisted, Source Removed, Escalated, Still Active, Reappeared, or Unable to Enforce. A third party may permit a targeted party to dispute or counter a request. If we receive a counter-notice or comparable challenge, we may pause the disputed route, request more information, share the challenge with you, suggest legal review, or close the enforcement path if we cannot continue in good faith. We are not required to initiate litigation in response.
If you received or were affected by a WatchMesh notice and believe it was submitted in error, contact legal@watchmesh.com with the case or notice identifier, affected URL, reason for the dispute, your relationship to the material, and available evidence of authorization, license, or ownership. We may share relevant information with the customer whose rights are involved. Contacting us does not replace a provider’s formal counter-notice or appeal process.
7. Subscriptions and billing
Paid plans are billed monthly unless an order expressly states otherwise and automatically renew each month until canceled. By subscribing, you authorize the applicable payment processor to charge your payment method for recurring subscription fees and applicable taxes. Current price and protected-asset limits are shown at checkout or on the applicable solution page. We may change prices prospectively and will provide reasonable notice before a change affects an existing subscription. You are responsible for applicable taxes, duties, or similar governmental charges, except taxes imposed on WatchMesh’s income.
If payment fails, we may retry the payment and suspend paid features or enforcement work until the account is current. We are not responsible for missed enforcement activity caused by suspension for nonpayment. On reactivation after Service has ended, current pricing and plan terms may apply.
8. Quiet Month credit
WatchMesh charges the applicable standard subscription rate at the start of each billing cycle. For eligible piracy plans, if a completed billing cycle contains no newly verified actionable piracy, the customer earns the difference between the standard rate and applicable Quiet Month effective rate as a credit toward an eligible future renewal. Existing open cases or ongoing follow-up from earlier cycles do not, by themselves, prevent a Quiet Month credit. Where the next renewal has already finalized before quiet status is verified, the credit may carry forward to the next eligible renewal.
Quiet Month credits apply only to eligible piracy plans with a published or contracted Quiet Month rate. Impersonation Monitoring uses separate pricing: $299 for a month with one or more newly confirmed impersonation cases and $99 for a month with no newly confirmed impersonation cases. An older open case does not by itself keep an impersonation account at the active-month rate.
9. Cancellation and refunds
You may cancel at any time. Cancellation prevents the next scheduled renewal and takes effect at the end of the current paid billing period. Unless you ask us to stop sooner, WatchMesh continues providing the paid Service through that date. Use the cancellation controls provided in your account; if they are unavailable, contact legal@watchmesh.com.
Subscription charges are non-refundable and are not prorated for partial billing periods, early cancellation, unused time, reduced use, a decrease in piracy, a decision to stop protecting an asset, or a third party’s refusal to remove or delist content, except where required by law or applicable order terms provide a credit or refund. Earned unused Quiet Month credits are settled under the applicable customer terms if cancellation leaves no eligible future renewal.
Until the paid period expires, WatchMesh may continue ordinary monitoring, follow-up, and enforcement work within scope. At expiration, new monitoring, active case follow-up, and recurrence monitoring stop, and WatchMesh is not obligated to submit new actions. Complaints already submitted may remain pending or continue to be processed independently. You may ask us to stop active enforcement immediately by contacting legal@watchmesh.com; an early operational stop does not create a prorated refund.
10. Acceptable use
The following rules are part of these Terms. You may submit an asset only if you own the relevant rights or are authorized by the rights holder to enforce them. An interest as a seller, reviewer, competitor, host, distributor, or commentator alone is not authority.
You may not knowingly or recklessly target material you do not control or have authority to enforce; authorized distributors, licensees, resellers, affiliates, or partners; legitimate criticism, reviews, commentary, journalism, parody, or other lawful expressive uses; known authorized material; a competitor to interfere with lawful competition; or any person as retaliation, harassment, or intimidation. You may not provide false ownership or authorization information, fabricated or altered evidence, misleading URLs, or instructions intended to produce an inaccurate decision. Notify us promptly if supplied information is wrong or your authority ends.
You may not use the Service to violate law, distribute malware, probe or test WatchMesh systems without authorization, interfere with or disrupt the Service, bypass authentication, access controls, rate limits, or security measures, gain unauthorized access, scrape or copy the Service in a materially burdensome or unlawful manner, reverse engineer it except where law expressly permits, or use WatchMesh data, reports, or functionality to build or train a competing service without written authorization. Do not share account access to circumvent plan limits or let unauthorized third parties direct enforcement activity.
We may review suspicious or disputed use, request authorization evidence, pause enforcement, limit features, or suspend an account. Violations may result in a warning, case rejection, suspension, termination, or refusal of further enforcement services. We may act immediately where continued use reasonably appears to create legal harm, third-party harm, security risk, or abuse. Serious or intentional abuse may result in termination without refund, subject to applicable law. Suspected misuse may be reported to legal@watchmesh.com.
11. Third-party services
The Service depends on independent third parties, including payment processors, hosting providers, analytics providers, search engines, platforms, and infrastructure providers. They may change, become unavailable, or impose their own rules. WatchMesh is not responsible for the acts, omissions, availability, policies, or decisions of independent third parties.
12. Intellectual property
WatchMesh and its licensors retain all rights in the Service, website, software, interface, reports, branding, documentation, and materials we create, excluding customer-owned assets and customer-provided information. You retain rights you already hold in protected assets. You grant WatchMesh a limited, non-exclusive right to use information you provide as reasonably necessary to provide, secure, support, and improve the Service and carry out authorized enforcement. You may not copy, reverse engineer, resell, sublicense, or commercially exploit the Service except as expressly permitted by us or applicable law.
13. Privacy
Our collection and use of personal information, including cookies and analytics, is described in the Privacy Policy.
14. Suspension and termination
We may suspend or terminate the Service immediately where reasonably necessary to address fraud, security risk, nonpayment, illegal activity, abusive enforcement, material breach of these Terms, or a material threat to WatchMesh, customers, third parties, or infrastructure. Where practicable, we will provide notice and an opportunity to correct a remediable issue. Termination for customer breach does not create a right to a refund except where required by law.
15. Availability and changes to the Service
We may modify, improve, replace, or discontinue Service features. Where practicable, we will not intentionally remove a material paid feature from an active plan without reasonable notice. The Service may be unavailable because of maintenance, failures, provider outages, security events, or circumstances beyond our reasonable control.
16. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available.” Except for express promises in these Terms, WatchMesh disclaims implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and that the Service will be uninterrupted or error-free. WatchMesh does not warrant that all piracy will be discovered, that all discovered material will be actionable, or that a third party will take a requested action.
Some jurisdictions do not permit certain warranty exclusions, so some of the above may not apply to you.
17. Limitation of liability
To the maximum extent permitted by law, WatchMesh will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, business, goodwill, or data, arising out of or relating to the Service, even if advised that such damages are possible.
To the maximum extent permitted by law, WatchMesh’s total aggregate liability arising out of or relating to the Service or these Terms will not exceed the fees you paid for the affected Service during the six months immediately before the event giving rise to the claim.
These limitations do not apply where applicable law prohibits limiting the relevant liability.
18. Indemnification
You agree to defend, indemnify, and hold harmless WatchMesh and its operators, personnel, contractors, and service providers from third-party claims, losses, liabilities, damages, costs, and reasonable legal fees arising from or relating to a false or misleading representation that you own or control rights in an asset; your lack of enforcement authority; abusive, fraudulent, or unlawful use; information or instructions that cause an improper request; or your material breach of these Terms. WatchMesh will provide reasonable notice and cooperation at your expense. You may not settle a claim in a way that admits wrongdoing by WatchMesh or imposes obligations on WatchMesh without our written consent.
19. Governing law and disputes
These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict-of-law rules, except where mandatory law requires otherwise. Before filing suit, the parties will make a good-faith attempt to resolve a dispute informally for at least 30 days after written notice is sent to the other party. If unresolved, the parties consent to exclusive jurisdiction and venue in state or federal courts located in New Mexico, United States, except where mandatory law provides otherwise.
20. Changes to these Terms
Publication of updated Terms does not automatically change pre-existing customer agreements. We may update these Terms from time to time. If a change materially affects an existing paid subscription, we will provide reasonable notice before it takes effect. Continued use after the effective date of an updated version constitutes acceptance where permitted by law.
21. Miscellaneous
If a provision is held unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent, except as part of a bona fide sale or reorganization of substantially all of your business relating to the protected assets. WatchMesh may assign these Terms in connection with a merger, financing, reorganization, sale of assets, or change in the Operator. These Terms and applicable order terms constitute the entire agreement regarding the Service unless the parties sign a separate written agreement.
22. Contact
Legal questions and notices may be sent to legal@watchmesh.com.